A-sign Design

PROJECTS
An additional fee will be charged for any last-minute or day of projects. For a 3-day rush order, it is an additional fee of $50 and request must be made by 1 pm 4-day prior then the expected date of delivery. For a 1-day rush order, it is an additional fee of $75 and request must be made by 1 pm a day prior then the expected date of delivery. Projects can take up to 3-14 days to complete depending on the complexity of the project. Please plan accordingly for rush orders or it will not be accepted and your rush order fee will be returned. All deposits and final payments are non-refundable your deposit will serve as a cancellation fee if you decide to no longer use my service or are unhappy with the work once the design has been started.

The client must provide all info requested for the project in a timely manner. If you do not send projects content within 72 hours of booking your service, your spot will be forfeited and you will have to reschedule your project for a later date. I have the right to decline any project at any moment for any reason and refund you the deposit if work has not started. I have the right to decline any project if I feel like your project cannot be accomplished.

TURNAROUND TIME
Turnaround times vary depending on the service desired. The standard turnaround time for each a la carte service is approximately 7-10 business days. A more detailed turnaround time can be found on the individual product page. Turnaround times are subject to change depending on the current workload. Please note that the turnaround time does NOT begin until you have filled out the design form located here and the deposit is received.

PAYMENT, REFUND AND CANCELLATIONS
For projects under $300, payment must be in full. All projects over $300 require a 50% non-refundable deposit beforehand. Balance due upon completion. Payment should be made in the method and manner specified by ISmile Designs. ISmile accepts payments made via Paypal, e-transfer, and Stripe. All projects are subject to a complete 100% non-refundable payment from the client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. If for any reason client cancels services, no payment shall be reimbursed and becomes forfeited by the client. Once promotional items have been shipped and delivered. No refund shall be reimbursed unless items are defective.

Due to the nature of the type of items and services that are sold, Ismile Designs does not provide any refunds for any services or products at any time. Wanting to use another designer or having buyer’s remorse is not a suitable means for a refund. If you would like to cancel an order you have already paid for and the design process has already begun, Ismile Designs will not refund any of the payment already received. If the client decides to not choose any of the concepts offered, no refunds will be issued as the work has already been completed. If there are any problems with your order, please do not hesitate to reach out and get in contact with us. Ismile Designs reserves the right to cancel any order at any time for any reason.

CONTENT MISSPELLINGS/ MISSING INFORMATION
All information must be sent to our email. We shall not be held liable for any misspellings, typographical errors, or omissions. Ismile Designs will not correct any information once the design is approved. Clients are strongly advised to check and correct their spelling, typographical errors, and spacing discrepancies prior to granting approval for the project.

RIGHT TO DECLINE PROJECTS
We retain the rights to refuse any project at our discretion, without obligation to provide justification.